Privacy Policy

Effective Date: 24 November 2025
Website: https://kiddo.org.za

At Kiddo, we care about imagination, adventure, and - just as importantly - your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our products and services.

By using kiddo.org.za, you agree to the terms outlined in this policy.

1. Who We Are

Kiddo is a creative children’s brand offering journals, prompt cards, apparel, and imaginative play experiences.
This Privacy Policy applies to all visitors, customers, and users of the Kiddo website.

If you have questions, you can contact us at:
amy@kiddo.org.za

2. What Information We Collect

We collect two types of information:

2.1. Personal Information You Provide

When you interact with our website, you may provide the following information:

Name & Surname
Email Address
Phone Number
Billing & Shipping Address
Order Details
Payment Information (processed securely by third-party providers; we do not store card details)
Messages sent via contact forms or customer support

2.2. Automated / Technical Data

Collected automatically through cookies and site analytics tools:

IP address
Browser type and version
Device information
Pages viewed
Time spent on the site
Referring website

3. How We Use Your Information

We use your information to:

Process and ship your orders
Communicate with you about purchases, questions, or support
Improve website functionality and user experience
Personalise product recommendations or content
Send marketing updates (only if you opt in)
Detect and prevent fraud
Comply with legal obligations

We do not sell your information to third parties.

4. Legal Basis for Processing (POPIA)

We process personal information based on:

Your consent
The necessity to perform a contract (processing your order)
Legitimate interest, such as improving our services
Compliance with South African law

5. Sharing Your Information

Kiddo may share your information only with trusted service providers who help us operate safely and effectively:

Payment processors
Courier / shipping partners
Email or newsletter platforms
Website hosting and IT providers

These partners may only use your information as required to perform their services.

6. Cookies

Cookies help us create a smoother, more personalised browsing experience.

We use cookies for:

Website performance
Cart and checkout functionality
Analytics (e.g., page activity)
Remembering your preferences

You may disable cookies in your browser, but some site features may not function correctly.

7. Data Storage & Security

We take security seriously and implement appropriate safeguards to protect your personal information from:

Loss
Unauthorised access
Misuse
Disclosure

Personal information is stored securely and only for as long as necessary for operational or legal purposes.

8. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion (where legally permitted)
Object to certain types of processing
Withdraw consent to marketing communications
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact: amy@kiddo.org.za

9. Children’s Privacy

Kiddo is a brand designed for children, but the website is intended for parents or guardians making purchases.

We do not knowingly collect personal information directly from children under 18 without parental consent.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

amy@kiddo.org.za